Downloadable products are delivered immediately upon checkout and are not eligible for any returns or refunds.
For physical items, we only accept return requests within 7 days if you have received an incorrect product. We do not accept refunds for incorrect items after 7 days after delivery. If you receive a incorrect item, please contact us at sales@chemlooks.com with your order number, details of the product, image of the packaging, and image of the product. We will get back to you if the item is eligible for return.
Due to the consumable nature of our film productions, return eligibility will be solely at our discretion. To be eligible for a return, physical items must be unopened, unused, and in the same condition that you received them. They must also be in the original packaging. If the item is currently out of stock, the purchase price will be refunded upon receipt of the returned item.
Shipping charges, if applicable, are not refundable.